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Free Canadian Shipping for orders over $250 CAD! Use code CAN250
Free Canadian Shipping for orders over $250 CAD! Use code CAN250

FAQ

Frequently asked questions about products, shipping, timelines and more.

Where do you ship from?

All of our products ship from our warehouse in Calgary, AB, Canada. We offer local pickup for Calgarians, and ship our products worldwide via Canada Post or DHL.

My Tracking Number doesn't work

80% chance
You selected Untracked Shipping and I forgot to remove the bogus number that my shipping program inserts for untracked shipments (it's a bug that I'm trying to get them to fix!). My apologies!

19.9% chance

You're checking the tracking between the time that I've generated the label and I've printed the shipping manifest. You've got impeccable timing and it should work in an hour or so.

0.1% chance

Very rarely something gets borked and I can sort it out, so please contact me if it is neither of the above.

What are the processing times

I aim to have all orders shipped within 3 days of orders being placed. There sometimes is an exception for worked in switches, as well as keyboard kits (lead time will be stated on the product page), and events out of my control (sickness, family emergency).

Untracked Package Information

Untracked packages are to be used at your own risk. There will be no returns/refunds for lost untracked packages, as I or the postal service cannot guarantee these once they leave my hands. You cannot purchase Route shipping insurance on untracked shipments. The description under the untracked shipping methods warns you of this, and refunds will not be given for Route if you fail to read what you are purchasing.

With that being said, I have had very few issues in the last year with untracked packages - I've only had issues delivering to the UK in recent months, the rest of Western Europe is fast and reliable. UK Customers, please consider a tracked Canada Post service or DHL.

$4.99 Untracked Bubble Mailers (Oversized Lettermail) within Canada are also quite reliable.

What are the shipping times?

4-7 days for Expedited Parcel within Canada

7-28 days for Untracked Bubble Mailer within Canada

5-10 days for Tracked Packet to the USA

10-14 days for Untracked Bubble Mailer to the USA

1-2 weeks to Europe and Japan/Korea

Up 2-3 weeks for SEA

Please note that these are just estimates, and can change rapidly due to weather, lockdowns or thermonuclear war.

I think my package is lost! What can I do?

If you have an untracked package, please see the Untracked Package Information section.

If you purchased Route shipping insurance (best option, as the process for non-Route claims are painful) you can submit the claim yourself in a few minutes at claims.route.com - if it is lost, they will purchase your order again on your behalf and I will send it again!

If you have a tracked packet within Canada without Route, please contact Canada Post and have them open a service ticket for a lost package. Then contact me at andy@rndkbd.com once you have the ticket and I will help from there. Note that the maximum claim that can be made is for $100 CAD, and Canada Post is quite stingy on insurance payouts - Route is highly recommended.

For international customers without Route, a lost package requires patience. Please contact me at andy@rndkbd.com and I will begin a ticket with Canada Post. Finding lost international packages is quite rare, so I again recommend Route or DHL Express if shipping via your country's national post isn't extremely reliable.

My package is marked as delivered and is nowhere to be seen!

First check with neighbours or behind plants near your door etc. first.

Second, I've been noticing that postal carriers (Canada Post and USPS both do this) will mark a package as delivered, but won't physically deliver it until the next day. I think this has something to do with quotas and is a terrible practice, but please wait one day after this has happened to contact me - it usually turns up. If not, we will proceed as if it is lost. See above.

When is X product coming back in stock?

If it isn't declared on the product page when something is expected to restock, feel free to check with me either via email (bottom of page) or Discord (top of page).