Order cancellations are currently unavailable (Black Friday to mid January) - please be sure you wish to order before you submit your order.
Returns will be granted on a case by case basis at my discretion. In all cases the customer is expected to pay for return shipping if there is no issue with the product. If the customer requests to cancel an order before it is shipped, a 3.5% restocking fee will be applied.
Orders that are flagged as "High risk of Fraud" by Shopify will be cancelled automatically with the restocking fee.
Bulk orders of more than 10 packs of springs or 500 switches will be cancelled unless cleared with me via email first. I am not a bulk supplier, I only sell to end users.
If I happen to miss an item in your order, I will be happy to refund the item in full or ship it to you at my expense.
In the rare case of a defective product, once provided appropriate evidence/reasoning I will refund the defective product in full and cover any return shipping if needed.
For all inquiries, reach out to me at email@example.com - it never hurts to ask :)