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Ultraglide Broken-in MX Black 1.2 Million Actuation on Sale this week! Click here.
Ultraglide Broken-in MX Black 1.2 Million Actuation on Sale this week! Click here.

Terms and Conditions

Returns

Returns will be granted on a case by case basis at my discretion. In all cases the customer is expected to pay for return shipping if there is no issue with the product. If the customer requests to cancel an order before it is shipped, a 3.5% restocking fee will be applied. Please note that switches are not applicable for returns, as there is no way to determine if they were modified/opened/tinkered with. PCBs are only eligible for return/replacement if they are tested and found to be faulty before building - instructions are provided on how to test them.

Group Buys

Group buys are a common method of service and sales in the mechanical keyboard community.

Money is collected up front by the runner/vendor, then a bulk order is placed to the manufacturer once orders are closed.

By ordering a group buy product on this website, you understand that there may be variances in the timeline or production of this product.

I agree to disclose all and any group-buy related issues on their respective GB threads on geekhack, Reddit, Discord etc.

Once the group buy product order is placed, no cancellations or refunds will be allowed.

Untracked Packages

Untracked packages are to be used at your own risk. There will be no returns/refunds for lost untracked packages, as I or the postal service cannot guarantee these once they leave the possession of RNDKBD.

You cannot purchase Route shipping insurance on untracked shipments. Route is only supported for tracked shipments, and a warning is given under untracked shipping methods telling the buyer to remove Route if they wish to use an untracked shipping method. This is a limitation of Route itself.

Fraudulent Orders

Orders that are flagged as "High risk of Fraud" by Shopify will be cancelled automatically with the restocking fee.

Bulk Orders

Bulk orders of more than 10 packs of springs or 500 switches will be cancelled unless cleared with me via email first. I am not a bulk supplier, I only sell to end users.

I make mistakes sometimes!

If I happen to miss an item in your order, I will be happy to refund the item in full or ship it to you at my expense.

In the rare case of a defective product, once provided appropriate evidence/reasoning I will refund the defective product in full and cover any return shipping if needed.

For all inquiries, reach out to me at andy@rndkbd.com - it never hurts to ask :)

Hi, We're Andy and Marina

Hi, We're Andy and Marina

Andy

  • I'm a Mechanical Engineer from Red Deer turned keyboard dealer.
  • I'm a father of 8 (3D printers).
  • If I'm not packing orders or tuning printers, I'm riding bikes, watching/playing basketball, and/or enjoying a couple cold ones. Fantasy basketball is for losers.

Marina

  • I'm a Psychometrist from Vancouver turned keyboard dealer.
  • I'm a mother of 1 (crochet hook).
  • If I'm not packing orders or crocheting, I'm crocheting. I'm also better than Andy at fantasy basketball.

Our history

RNDKBD was unofficially started in 2018, after I designed and printed a case for vintage Apple Keycaps while interning at a firm that let me use the 3D printer they had outside of business hours. The board was called the ADK64, and after posting it to Reddit and Geekhack, people seemed to like it. From there I coordinated with Keyboardbelle to run a small group buy for it, so lets call that the genesis of RNDKBD.

By 2019 my modelling skills had progressed and I designed the PLA75 gasket mount 75% - again I worked with Keyboardbelle to have the GB units manufactured.

2020 forced me to adapt, and now I run my own printing operation, so I have full reign over the design, prototyping, manufacturing and QC of all my boards. Every board that comes off the printer is subject to the same high standards I hold for my own builds.

2021-2024 has been a blur. We've added so many products - everything I sell I personally use and vouch for. We may not have the most switches, but you can be confident that you're getting a selection of the absolute best. We also upgraded to a new shop, and tried our darndest to get orders out at lightning speed, and plan to keep doing so as long as we can!